One of a company’s greatest assets is its people. Kice Industries is very fortunate to have gifted, dedicated, and customer-focused employees. We would like you to learn a little bit more about our people of Kice, both professionally and personally.
Meet Jerrod Hanson
When he finished his military career with the marine corps, Jerrod Hanson went to work as a welder/metal fabricator and eventually transitioned to the role of recruiter for the National Guard. It was there that a friend told him about an opportunity with Kice Industries.
“I initially interviewed as a welder,” he said. “I had a welding background so I thought it would be a good fit. But at that time an immediate position in the Fan Department assembling fans was available so they brought me in to fill.”
Jerrod spent about a year there before transitioning into final assembly, taking over the assembly of equipment along with parts inventory. After a couple years in the position, another opportunity within the company became available in the office environment.
“I heard about this position in the component sales and tech support department that I was really interested in,” he said. They gave me a 6-month trial to make sure I was fine with the transition from the production environment to the office setting.”
A Day in the Life of QuickShip
Seven years later, Jerrod has not only been fine with the transition, but truly enjoys what he does every day. The Kice QuikShip department Jerrod works in is a little bit a combination of customer service and sales.
“We probably average about 20 customer calls per day, he said. We get everything from technical support, troubleshooting systems to the common parts sales calls. The most important thing is that our customers know when they call Kice, they will be speaking with a live person, never a machine, and we do our best to provide a service of one phone call – one solution.”
“I just get a lot of enjoyment helping these people out that I know are in a bind or have something they need addressed quickly.”
The Kice Culture
Another part of the enjoyment of Jerrod’s job is the environment and culture at Kice.
“It’s a family-owned company, but it goes beyond just the name, he said. You truly feel part of the family working here. It is easy to see why people love working here. The culture and environment is what sets Kice apart from everyone else.”
Jerrod and his wife just celebrated their 20th wedding anniversary. The couple had to cut the celebration short by renting a car and making a 24-hour plus drive to avoid Huuricane Irma.
As a father of three boys, Jerrod keeps himself busy outside of work as well.
“I’ve always been involved with their activities and helping coach their sports throughout the years,” he said. “When I’m not tied up with their activities, I love to be outside, heading out to camp and fish when I can.”