One of a company’s greatest assets is its people. Kice Industries is very fortunate to have gifted, dedicated, and customer-focused employees. We would like you to learn a little bit more about our people of Kice, both professionally and personally.
Meet Lonnie Glen
Lonnie Glen has been married for over 35 years and has worked at Kice for almost 20 years. Both have a common thread for a successful partnership.
“I’d say the secret to 35 years of marriage is making sure there is a good line of communication, Glen said. It’s the same for Kice working with our customers throughout the years.”
Lonnie has a unique perspective of working with Kice as a vendor before joining the company. At the time Kice was going to start up a new department, QuickShip, that would focus on daily support issues for Kice customers. John Kice thought Lonnie would be a great fit for the position and reached out to him.
“The family-owned environment drew me in, the culture just seemed like a great place to work from my perspective as a vendor, Glen said.”
Four years later Lonnie transitioned into technical sales, and later moved into the role as a Regional Technical Sales Manager. Just this past year, he transitioned to leading the Quickship group, that he originally started 20 years ago, and Technical Support for all our Regional Sales Managers.
The Kice Quickship team’s responsibilities have evolved over the years. In addition to customer support issues, providing pricing and orders, fielding invoicing inquires, the group also handles troubleshooting of small systems, and all the Kice website chat support functions.
But throughout the years, much of the overall characteristics of the group hasn’t changed.
“In the end its still always been about trust, Glen said. Our customers trust us first for quality equipment then trust us to be fair and knowledgeable about these products and prices. They trust our experience and expertise to stand behind our systems and solutions.”
Involvement with GEAPS
Throughout the years, Lonnie has also had an active role in the Grain Elevator and Processing Society (GEAPS).
GEAPS is an international professional association of individuals that work in the grain handling and processing industry. GEAPS has more than 2,800 individual members from 1,150 companies and organizations represented in over 20 countries. GEAPS helps meet those needs of grain industry companies by being a knowledge resource and offering training and leadership development opportunities.
Currently, Lonnie serves as the President of the GEAPS Great Plain chapter.
“I’ve enjoyed having a good relationship with them, helping provide networking and education opportunities for people in the industry, Glen said. Whether its educational tours, safety programs, or other maintenance training opportunities, it’s just a great resource for learning and growth opportunities for those in the grain industry.”
Dealing with Customers
In addition to the culture at Kice, Lonnie says the culture he sees in the industry makes his job enjoyable as well.
“So many of our customers are just really good people to work with, Glen said. We are lucky that the industries we work with have a lot of good companies and people that are just honest, down to earth people. It meshes very well with the Kice culture to make great partnerships. I’ve always enjoyed doing whatever it took to take care of customers.”
10 Questions with Lonnie
1. What are 3 words to describe Kice?
Family, Supportive, Friendly.
2. Tell us a little about your family
Married to Cindy for 35 years. Two daughters, Ashley (31) and Lauren (30). I am a big Chiefs fans and my daughter, Ashley, is a big Raiders fan. We have gone to many Chiefs-Raiders games together throughout the years.
3. Best place you have traveled to and why?
Manitou Springs, CO. I go there every year in November for a week with friends and we call it “Mancation.” We’ve gone for over 10 years now.
4. If you could go have dinner and drinks with 2 famous people, dead or alive, who would it be?
John Wayne and Pope John Paul II
5. People would be surprised if they knew (about me):
I have been “Santa” for over 38 years. I visit hospitals, nursing homes, friends, family, and different organizations.
6. If you could do another job for just one day, what would it be?
Police Officer, just to try to understand what they must feel every day.
7. If you had to eat one meal, every day for the rest of your life, what would it be?
My special marinated grilled steaks, Rice Chantilly, green beans, strawberry and bananas, with French Silk pie for dessert.
8.If you could learn to do anything, what would it be?
Fly a helicopter.
9. What is your greatest fear?
Those creepy horror movies with dolls! Aughhhh!
When you have 30 minutes of free time, how do you pass the time?
Go for a motorcycle ride. You must eliminate distractions when riding (so no thinking about work or what needs fixed at home).